UK Delivery Information | Lifestyle Vitamins

Delivery Information

We ship to UK addresses only. If you're ordering from overseas for delivery to a UK address, you're very welcome to, but prices and payment are in pounds sterling.

Delivery options and costs

Delivery times are counted from dispatch, not from when you place the order.

When we dispatch

We dispatch Monday to Friday, excluding public and bank holidays. Orders placed before 10am are usually dispatched the same day.

Natren probiotics are the only products we ship chilled, and they're dispatched Monday to Thursday only, so they aren't sitting in the postal network over a weekend. Please choose an address where someone will be in to unpack and refrigerate them on arrival.

If your order contains Natren alongside other products, we send everything together on the next Natren dispatch day. So if you order later in the week, your whole order will be dispatched on Monday.

If you need something by a particular date, contact us before you order and we'll tell you honestly whether we can make it.

Parcel sizes

Most of our parcels won't fit through a standard letterbox. If you won't be in, it's worth leaving a note for your courier with a safe place or a neighbour. If the courier can't deliver, they'll usually leave a card or send you a text or email, and you can arrange redelivery or collection with them directly using the link in your tracking.

Your order emails

You'll get two emails from us, assuming the address you gave us is correct:

1. Order confirmation, with your receipt, sent straight away.
2. Dispatch confirmation, with your tracking number, sent when your parcel leaves us.

If you can't see either, check your spam or junk folder first. You can also sign in at account.lifestylevitamins.co.uk to view your order and tracking at any time.

If your order hasn't arrived

Delivery delays do happen and they're outside our control, but they're usually short. Before getting in touch:

• Check your letterbox and porch for a card from the courier
• Check with neighbours, as parcels are often left next door
• Check your tracking link in your dispatch email or your account, which will tell you who is delivering your parcel and let you arrange redelivery

If it's been 7 days and your tracking shows nothing, please contact us. We'd much rather hear from you than have you waiting.

Uncollected parcels are returned to us by the courier, usually after around 10 working days, and can take up to 30 days to reach us. If a parcel comes back to us undelivered and you'd like it sent out again, a £3.90 delivery charge applies to the reshipment.

Couriers won't accept that an item is lost until a set number of working days after the due delivery date, which is why a replacement sometimes takes longer than we'd like. We'll keep you posted throughout.

Incorrect addresses

Please double check your address at checkout. If a parcel is lost because the address given was incomplete or incorrect, we're not able to refund the delivery cost.

For anything else, see our Terms & Conditions, or just email us.

Delivery questions

How long does UK delivery take?

Most orders arrive within 2 to 4 working days from dispatch. Express Delivery arrives within 1 to 2 working days. Delivery times are counted from dispatch, not from when you place your order.

Do you offer free delivery?

Yes. UK delivery is free on all orders over £35, arriving within 2 to 4 working days. Below £35, Royal Mail Tracked is £3.90.

How much is delivery?

Free on orders over £35. Royal Mail Tracked is £3.90 and arrives in 2 to 4 working days. Express Delivery is £5.90 and arrives in 1 to 2 working days.

Do you deliver outside the UK?

No, we ship to UK addresses only. You're welcome to order from overseas for delivery to a UK address, but prices and payment are in pounds sterling.

Do you offer next day delivery?

Our fastest option is Express Delivery, which arrives within 1 to 2 working days. Orders placed before 10am Monday to Friday are usually dispatched the same day. If you need something by a specific date, please contact us before ordering.

When do you dispatch orders?

Monday to Friday, excluding public and bank holidays. The cut-off for same day dispatch is 10am. Natren probiotics are dispatched Monday to Thursday only.

How are Natren probiotics delivered?

Natren probiotics are shipped chilled, and are the only products we send this way. They're dispatched Monday to Thursday only, so they don't sit in the postal network over a weekend. Please choose a delivery address where someone will be in to unpack and refrigerate them on arrival. All our other products ship Monday to Friday as normal.

Can I order Natren with other products?

Yes. If your order contains Natren alongside other products, we send everything together on the next Natren dispatch day, which is Monday to Thursday. If you order later in the week, your whole order will be dispatched on Monday.

How do I track my order?

Your tracking number is in your dispatch confirmation email. You can also sign in to your account at account.lifestylevitamins.co.uk to view your order and tracking at any time. If you can't find the email, check your spam or junk folder.

My order hasn't arrived, what should I do?

Check your letterbox for a card from the courier, check with your neighbours, and check your tracking link, which will tell you who is delivering and let you arrange redelivery. If it's been 7 days and your tracking shows no information, please contact us.

Will my order fit through the letterbox?

Most of our parcels won't fit through a standard letterbox. If you won't be in, it's worth leaving a note for your courier with a safe place or a neighbour.