We offer FREE delivery on all UK orders over £35.
With the exception of Natren Probiotics we ship orders every day from Monday to Friday (except for Public and Bank Holidays etc). Delivery times vary but most orders will arrive within 5 working days.
Natren Probiotics are packed in Woolcool packing with ice gel packs. We recommend choosing the courier option, which is next day delivery from the day of shipping. If you choose the free delivery option you will need to add the Woolcool and ice pack product to your order.
We ship Natren products from Monday to Thursday, we strongly recommend that you chose a shipping address where you will be present to ensure you can unpack and refrigerate the products on arrival.
All other products parcel sizes: most orders will NOT fit through a letter box slot. If you are not in to receive your order, please leave a note on your door for the postman to leave it with a neighbour or look for the Royal Mail "Not able to deliver" note and contact them ASAP for re-delivery, or the parcel will be sent back to us.
If you need an order urgently then you must contact us before placing the order to ensure we can ship to you by the required time. Our cutoff time for shipments is 12pm.
You will receive two emails after you have placed your order and provided us with a valid email address: The first confirms that your order has been received and will contain your receipt; this email should arrive within approximately 24 hours. The second confirms that your order has been posted; this email should arrive within approximately 1 - 2 business day. If you do not receive our emails, please look in your spam or junk folders. If they are not found in there, you will have typed in an incorrect email address when completing the order form email address field.
If your order appears to be late, please remember: Delays to deliveries by Royal Mail do occur and these are beyond our control. Please be patient, as usually your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item. Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after 5 working days and you have not had an “unable to deliver” note left in your letter box, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within 10 working days, they are usually posted back to us. However, it takes around 30 days for us to receive returned parcels. In these circumstances, a delivery charge of £3.90 will apply to any orders that are required to be re-shipped to you.
Delayed, lost or confiscated mail
Please refer to our Terms & Conditions.
The time period before Royal Mail will accept that an item has been lost is 15 business days from the delivery due date for UK mail, and approximately 25 days for mail posted to anywhere outside the UK.
When placing an order with us, please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided, we will not be able to refund your shipping costs (if applicable). You will also be required to pay for a share of the re-stocking fee, which will be 50% of the amount you paid for the item(s) in your order.
Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the unlikely event that your shipment is confiscated, we accept no financial responsibility, and therefore will not offer any refunds for your order.